Frequently Asked Questions

How much does it cost?

Our individual rate is $20 per room. You can book an entire room for $100. Private Party rates vary depending the package selected but start at $600. You can view those packages by looking at our private event page.

When are you open?

  • Monday: Closed
  • Tuesday - Thursday: 11 am - 7 pm
  • Friday: 1:30 pm - 11:45 pm
  • Saturday: 11:30 am - 11:45 pm
  • Sunday: 1 pm - 7 pm 

How many people in each room?

Each of our rooms that we currently offer have a capacity of six (6) people per room.

Is there an age limit?

Deciphered Roanoke recommends that players are of at least 13 years old so they can be an active participant in the game and work to solve the puzzles.  We do ask that at least one (1) adult is present in a room booking if anyone under 16 is participating.   

What happens if I/we arrive late?

Please have your entire party arrive at least 15 minutes before your scheduled room time.  We ask you to do this so you can be given the objectives on your specific room.  The room experience will begin at exactly the time of your booking.  Once the room has begun and the objectives have been handed out, no one can enter the game.

How long does a room last?

For each room, you will have exactly one hour to complete your objective.  We do ask for your entire party to arrive at least 15 minutes before your room time so we can brief you on the objectives for your room.  

Can I cancel or change my room booking?

Yes, but if you need to cancel, please do so at least 24 hours before your start time for a full refund. To cancel, please call the number listed in the footer of our website. If you wish to cancel a private event, please call at least two (2) weeks prior to your scheduled event for a full refund.  There are no cancellations within the 24 hour period before your room booking, or within two (2) week before private events. 

If we don’t book the entire room, will we have to play with strangers?

If you do not book the entire room, there is a good chance that others will be placed in the room with you.  However, it is a great way to meet new people and have fun! The only way to prevent others from joining your room is to book the entire room.  

Do I need a reservation to enjoy any of Deciphered Roanoke’s experiences?

Yes, a reservation is necessary. Thankfully, you can book online easily! Just click Book Now!

When should I book a room?

Booking a room as far in advance as you can is the best way to ensure that your desired date and time is available. If you would like to book a room outside of our normal business hours, Private Rates apply. Please Contact Us with a contact number, number in your party, and dates/times.

Are the doors really locked?

For your safety, you are not locked in the room and the Deciphered Roanoke team will monitor your progress during your experience. Our escape rooms aim to provide an objective that goes beyond unlocking a door or stopping a clock. If you need to leave the room for any reason, you may do so, but the clock keeps running.  

Are the rooms dark?

It depends! Some room designs may offer low-level lighting at first. If turning on major lights becomes a part of your objective, fear not. You will always be able to see enough for your safety and the safety of others.

Should I do this with my friends?

Why wouldn't you? Our rooms provide a great alternative to standard sight-seeing activities, allowing you to truly engage in the experience and with each other. It’s fun, we promise!

It would be awesome to incorporate a special message or item into the room. Do I need to book a "Private Party" for that?

A “Private Party” isn’t necessary; however, you do need to reserve a room entirely to yourselves and make your request known by Contacting Us at least two (2) weeks in advance. If you wish to incorporate a small item or message into one of our puzzles, please include the information in your request. We will work with you to create the special experience you imagined!

If two rooms start at different times, is there a way to book both rooms and have them start at the same time during normal business hours?

If you want to book more than one room and have them start at the same time, Private Party rates apply. You have to Contact Us at least two (2) weeks in advance so we can block off rooms before and after your booking to ensure no one is finishing a room when you want to start.

Do I need to wear anything special?

No, but we do suggest that you wear comfortable clothing.

What is parking like?

There is a Premier Parking lot directly behind our building.  This lot is named the “Knapsack” lot, and it is located at 19 Salem Ave SW.  The rate for this lot is currently $2 per hour and $6 for the entire day.

Is the room handicapped accessible?

Our building is up to ADA Code; however, not every puzzle in every room can be designed to be fully handicapped accessible. We recommend that any handicapped individual participating in a group be accompanied by an able-bodied escort to maximize puzzle solving capabilities. 

Do I need any special skills or experience?

Not at all! All you need is a willingness to search for hidden clues and related items!   If you are really struggling, you have resources within each room that can connect you to someone who can offer you a clue.  

I still have questions. What should I do?

Please visit our Contact Us page where you can send us a message.  Someone from the Deciphered Roanoke team will respond to your message as soon as possible.